Support

Support subscription.

The annual plan that keeps your software current and a tech support specialist on the line.

Included

What your subscription covers.

While your subscription is current, you get the latest software released as an update, plus unlimited phone support and remote online maintenance from in-house tech support specialists. Now supporting version 4.2.

Phone support

Call our Texas-based, in-house specialists as often as you need during business hours. New people on your team benefit from it too.

Remote fixes

A specialist opens a secure NetSupport connection to your computer, anywhere in the world, and takes control to solve the problem on the spot.

Software updates

Every release reaches you as it ships, with the new features and enhancements that keep the software current. Now supporting version 4.2.

Secure and current

Those updates carry security fixes and keep the software running on modern operating systems, so your shop is never stranded on old software.

How support works

From the call to cutting again.

Call or email

Call or email our in-house tech support specialists. The numbers, hours and request form are all on the Contact Support page.

We connect remotely

The specialist opens a secure NetSupport connection to your computer and takes control remotely to solve the software problem with you.

Back to cutting

The specialist works the problem by phone or remote connection. Subscriber requests and suggestions get special consideration, and many ideas have gone into upcoming releases.

Before and after the sale.

Our goal is to bring you the best software possible, with prompt service and follow-up. Everything else support offers is one click away.

Contact support Phone, email and remote help ShopData Academy Courses for new and long-time users System requirements What your computers need to run it

Subscription questions.

What customers ask about the plan.

Ask a question →

Rather just talk it through?

972-494-2719

A shop specialist answers, not a call center.

Ready to run a tighter shop?

See the full quote-to-cut-to-close workflow on your own jobs, and find the margin you've been leaving on the table. A fabrication specialist walks you through it one-on-one. No slides, no obligation.

Your own parts Your machines Reply within 3 business days

Your sales contact

Gary Hochstatter

Sales Operations Manager

Personally reaches out within 3 business days.

or David or Desi or Aly on our sales team

Tell us about your shop

A specialist replies within 3 business days. No obligation. Fields marked * are required.

First name*

Last name*

Company

Work email*

Phone

Industry

What are you trying to fix?

State or province

How did you hear about us?*

By submitting you agree we may contact you about ShopData 360. We never sell your information.